常見問題及送貨細則 FAQ & Delivery terms
付款方式 Payment Options
我們接受信用咭及PayPal。
We accept Credit/Debit cards and PayPal.
送貨服務 Delivery Options
訂單滿$ 280免運費！所有低於$ 280的訂單將收取$150 運費。
Shipping is free for orders over $280! There will be a $150 delivery fee for all orders under $280.
逄星期一至星期五上午九時至下午六時送貨, 可送住宅 / 商業大廈。
We deliver from Monday to Friday (9am-6pm), to both residential and commercial buildings.
星期六、日及公眾假期不設送貨服務。
There is no delivery on Saturday, Sunday or public holidays.
下訂單後2-3個工作日內出貨 Delivery time is 2-3 working days from time of order placement:
付款後至少2-3個工作天才可安排送貨。
Order should be placed at least 2-3 working days before delivery.
對於星期五至星期日確認的訂單，將在下星期二安排送貨。
For orders confirmed on Friday to Sunday, delivery will be arranged on the coming Tuesday.
**如有指定送貨日期, 請於特別要求內註明。
**If designated delivery date and time is needed, please remark in "Special request" before checking out or contact us in advance.
如閣下送貨地址為村屋，請先聯絡我們檢查該地址是否可以安排點對點送貨服務，謝謝！
If your delivery address is a village house, please contact us before placing your order to check whether we can arrange point-to-point delivery service, thank you!
以下地區沒有送貨服務 :
新界沙頭角, 羅湖, 打鼓嶺, 文錦渡, 落馬洲, 流浮山, 大埔船灣 (包括鹿頸), 龍鼓灘, 米埔, 西貢北潭涌一帯(包括海下灣), 清水灣布袋澳, 清水灣大廟, 全部離島地區, 機場。
Unfortunately there is NO delivery service for below areas :
Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po Chuen Wan (including Lok Keng), Lung Kwu Tan, Mai Po, Sai Kung Pak Tam Chung (including Hoi Ha Wan), Clear Water Bay Po Toi O, Clear Water Bay Temple, ALL outlying Island and Hong Kong Airport.
以下地區不適用於點到點送貨服務, 請先聯絡我們查詢 :
貨櫃碼頭, 物流公司/中心, 倉庫或酒店收貨部, 唐樓及村屋, 香港會議展覽中心。
There is NO door-to-door delivery for below areas, please contact us in advance :
container terminals, logistics company / center, warehouse / hotel receiving department, tenement house and village house, Hong Kong Conference and Exhibition Center.
無人收件 Unable to accept delivery
如遇無人收件, 即使您的訂單符合免費送貨的資格, 您仍將被收取$ 150運費. 您可以通過發送電子郵件至HK@foodunion.com安排重新送貨。
If delivery attempt fails, you will be charged the $150 delivery fee, even if your order qualified for free delivery. Delivery can be rearranged for another day by emailing us at HK@foodunion.com.
您的訂單有問題嗎？Problem with your order?
如果您的訂單遇到任何問題, 或者想給我們一些反饋, 請發電子郵件至HK@foodunion.com 或您可以填寫上面的表格. 我們將盡力盡快解決您的問題。
If you experience any issues with your order, or if you would like to give us some feedback, please email us at HK@foodunion.com. Alternatively, you can fill out the form above. We will do our best to solve your problem as quickly as possible.